A pre-order means the product being purchased is not currently in stock however you can place your order as normal to secure your size. When the item arrives from our manufacturer your order will be shipped as normal. All pre-orders have a processing time of 45 days however ship dates are not guaranteed and delays may occur due to fabric sourcing and/or shipments held by customs.
The benefit of purchasing pre-order items is to secure your size and or color without risking the item selling out shortly after being listed. We are not a large retail store so we do not buy items in large bulk. We are a small batch clothing manufacturer and often times we stock less than 25 pieces of a single color/size/design. Oftentimes items are made to order.
Fly Apparel will not held liable for any unforeseen delays on Pre-order items. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing, or cancellations. We will, however, update you after Pre-order when your items are available for shipping.
Please note, Pre-orders cannot be refunded once placed. However, if you wish to change your item to another item that is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for future use.
You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at the time of order placement.
If a pre-order cancellation is required and initiated by Fly Apparel due to sourcing, manufacturing, or other unforeseen circumstances, Fly Apparel will issue a full refund back to your original payment method within 48 hours of the pre-order end date (or sooner if we are notified by our manufactures). Customer-initiated pre-order cancellations are permitted however all refunds will be issued via store credit and can be used for future purchases per our store credit policy.
**Important Disclosure: Re-cuts may differ in color from the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.